Privacy Policy

Last updated: Aug 25, 2025

Applied to: United States

(This version replaces all prior versions)


At Pet Awesome, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, www.pet-awesome.com (the “Site”), make a purchase, or otherwise engage with us online or offline.


Shipping and returns are governed by separate policies.


1. INFORMATION WE COLLECT


Notice at Collection: At or before the point where we collect your personal information, we will clearly disclose: 

  • The categories of personal information we collect; 
  • The purposes for which we use it, and 
  • Whether we “sell” or “share” it under California law. 


We do not collect additional categories of personal information without providing advance notice.


We do not collect sensitive personal information as defined under California law (such as social security numbers, government IDs, precise geolocation, or health data), except for limited payment details necessary to process transactions.


We collect the following types of personal information:

 

a) Information you provide directly:

  • Name, mailing and billing address, email address, and phone number.
  • Account credentials and login information.
  • Billing and shipping preferences, order history, and customer service interactions.
  • Pet name, breed, age, and related information when voluntarily submitted.

 

b) Information collected automatically:

  • IP address, browser type, device ID, operating system, and language preferences.
  • Access times, referring URLs, page views, and usage behavior across sessions.
  • Cookie identifiers, advertising IDs, and web beacons for marketing attribution.
  • Location data (approximate) based on IP or device settings.

 

c) Information from third parties:

  • Contact and purchase details provided by payment processors and delivery services. 
  • Demographic or behavioral data from advertising and marketing partners (which may be considered “sharing” under California law).
  • Social profile information when you log in via Facebook, Google, or other third-party platforms.



2. HOW WE USE YOUR INFORMATION


We use the categories of personal information described above for the following purposes:

 

a) Order fulfillment and account management:

  • To process product orders, payments, returns, and shipping logistics.
  • To manage account preferences and provide customer service. 

(Applies to: contact details, account credentials, billing/shipping info, order history)

 

b) Fraud prevention and security

  • To verify identity, detect fraudulent transactions, and protect the security of our Site and systems.

(Applies to: account credentials, payment details, IP/device information)

 

c) Personalization and marketing

  • To personalize your shopping experience, recommend products, and deliver targeted advertising.
  • Some disclosures of information for targeted advertising or analytics may be considered a “sale” or “sharing” of personal information under California law.
    (Applies to: cookies, advertising IDs, analytics data, purchase history, demographic info from partners).

d) Communications

  • To send email confirmations, order updates, customer service messages, and promotional offers (where permitted).

(Applies to: contact details, account preferences, order history)

e) Site operations and improvement

  • To operate, maintain, analyze, and improve our Site, systems, and services, including performance monitoring and troubleshooting.

(Applies to: usage data, analytics, cookies, device information)

f) Legal and compliance obligations

  • To comply with applicable laws, tax and accounting requirements, and enforce our agreements and legal rights.

(Applies to: all categories of personal information as legally required)


Retention of Information

We retain personal information only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law (for example, tax and accounting obligations).


3. COOKIES AND TRACKING TECHNOLOGIES


We use cookies, pixel tags, web beacons, SDKs, and similar tracking technologies (“cookies”) to:

  • Keep you signed into your account and remember your cart and shopping preferencespreferencest.
  • Analyze site performance, customer interactions, navigation paths, and aggregated usage statistics.
  • Deliver personalized content and interest-based advertising on our Site and across other websites.

 

Categories of data collected through cookies may include:

  • Account identifiers (to maintain login sessions).
  • Shopping activity and cart contents.
  • Device and browser information (IP address, operating system, device ID).
  • Usage and interaction data (pages visited, time spent, clicks).
  • Advertising identifiers and attribution data.

 

Sale/Share Disclosure (California Residents)

Some cookies used for advertising and cross-site analytics may be considered a “sale” or “sharing” of personal information under California law. You may exercise your right to opt out by visiting our Do Not Sell or Share My Personal Information page.

 

Retention

Cookies remain stored for their designated lifespan (session or persistent) or until you delete them, whichever comes first.

 

Cookie Preferences

You can manage or disable cookies through your browser settings, our cookie banner (if enabled), or third-party cookie management tools. For more details, please see our Cookie Policy.


4. THIRD-PARTY SERVICES


We may share your personal information with trusted third parties to facilitate services on our behalf. These service providers are contractually bound to keep your information confidential and to use it only for the purposes described below.


E-Commerce Platform (Shopify) 

Data shared: Identifiers (name, email, phone), contact information (billing/shipping address), payment details, order history, and device/usage data. 

 

Purpose: Shopify provides the hosting, checkout, and order management platform for our Site and processes customer information as our service provider/processor in accordance with its own privacy practices.


Categories of third parties we work with include:

 

a) Payment Processors (e.g. Stripe, PayPal)

  • Data shared: Identifiers (name, email, phone), contact information (billing/shipping address), payment details, and transaction history.
  • Purpose: To securely process payments, manage refunds, and prevent fraud.


b) Fulfillment & Shipping Partners

  • Data shared: Identifiers (name, email, phone), contact information (shipping address), and order details.
  • Purpose: To warehouse, package, and deliver your purchases


c) Marketing, Advertising, and CRM Providers

  • Data shared: Identifiers (name, email), order history, communication preferences, device and usage data, and cookie/ad identifiers.
  • Purpose: To send newsletters, manage loyalty programs, conduct surveys, deliver targeted ads, and analyze campaign performance.

 

California Disclosure: Sharing data with marketing and advertising partners for cross-site targeting may be considered a “sale” or “sharing” of personal information under California law. You may opt out at any time by visiting our Do Not Sell or Share My Personal Information page.


d) Analytics Tools (e.g., Google Analytics, Meta Analytics)

  • Data shared: Device data (IP address, browser type, device ID), usage data (pages visited, time spent, interactions), and advertising identifiers.
  • Purpose: To measure traffic, improve website performance, and understand customer behavior.

Some analytics cookies may also be considered a “sale” or “sharing” of personal information under California law.


International Transfers

Some of our third-party partners may process data outside the United States. In such cases, we implement safeguards (such as contractual clauses or equivalent measures) to ensure your personal information remains protected under applicable privacy laws. Because our Site is hosted by Shopify, your personal information may be transferred outside the United States, including to Canada and other countries where Shopify or its service providers maintain facilities.


5. DATA SECURITY


We implement physical, electronic, and procedural safeguards to protect your information, including:

  • Secure Socket Layer (SSL) encryption.
  • Restrict access to personal data within our organization.
  • Regular security assessments and penetration testing.
  • Data minimization and secure disposal practices.


Despite these efforts, no system is impenetrable. If we experience a data breach that affects your information, we will notify you as required by law.


6. YOUR RIGHTS AND CHOICES


We respect your privacy rights and extend the following rights to all of our U.S. customers (not just California residents). Depending on your location, you may have the following rights under applicable law:

  • Right to Know and Access – You may request details about the personal information we collect, the categories of sources, the purposes for which we use it, and the categories of third parties with whom we share it.
  • Right to Correct – You may ask us to correct inaccurate or outdated personal information.
  • Right to Delete – You may request deletion of your personal information, subject to certain legal, contractual, or business record retention requirements.
  • Right to Opt Out of Sale or Sharing – If we share data with advertising or analytics partners, this may be considered a “sale” or “sharing” of personal information under California law. You may opt out at any time by visiting our Do Not Sell or Share My Personal Information page. We also honor browser-based opt-out signals such as the Global Privacy Control (GPC), which we treat as a valid request to opt out of the sale or sharing of personal information where legally required.
  • Right to Limit Use and Disclosure of Sensitive Personal Information – Where applicable, you can request that we limit the use of sensitive personal information (e.g., account credentials, payment details, or precise location data) to what is strictly necessary for providing requested services.
  • Right to Non-Discrimination – We will never deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

How to Exercise Your Rights
You can submit a request by emailing us at support@pet-awesome.com. To protect your privacy, we will verify your identity before fulfilling your request. Verification may include confirming your email address, recent order history, or other relevant information.

 

We will respond to your request within 45 days of receipt. If additional time is needed, we may extend the response period by up to another 45 days and will notify you of the reason for the extension.

 

Marketing Preferences
You may unsubscribe from promotional emails at any time using the “unsubscribe” link in our messages. Transactional emails (such as order confirmations and shipping updates) will continue to be sent.

 

Retention of Personal Information
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, or to resolve disputes. Once data is no longer required, it will be securely deleted or anonymized.


7. CHILDREN’S PRIVACY

 

Our Site is intended for adults and is not directed to children.

 

  • Under 13 (COPPA): We do not knowingly collect personal information from children under 13 years of age. If we learn that we have inadvertently collected such information, we will promptly delete it and stop any related processing. Parents or guardians who believe their child has provided us with information should contact us at support@pet-awesome.com.
  • Ages 13–16 (California Residents): Under the California Consumer Privacy Act (CCPA/CPRA), we do not knowingly sell or share the personal information of individuals aged 13–16 without their affirmative opt-in consent.

 

If we become aware that we have collected personal information from a minor without the required consent, we will delete the data, cease processing, and ensure it is not disclosed or shared further.


8. LINKS TO OTHER WEBSITES


Our Site may contain links to websites not operated or controlled by EPACIFIC LLC. Please note:

  • No responsibility: We are not responsible for the privacy practices, security measures, or content of third-party websites.
  • Independent policies: This Privacy Policy does not apply once you leave our Site. We encourage you to review the privacy and cookie policies of any third-party websites before providing personal information.
  • Possible tracking: Some linked sites or embedded content may use cookies, tracking pixels, or similar technologies that collect information about your interaction, even before you click the link.
  • No implied affiliation: A link to another website does not imply endorsement, sponsorship, or affiliation with that site unless explicitly stated.


9. CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

  • Advance notice: If we make material changes that affect your rights or how we use your personal information, we will provide advance notice by email and/or a prominent notice on our Site before those changes take effect.
  • Effective date: Each version of this Privacy Policy will include a clearly marked “Last Updated” date. Changes will apply only from the effective date forward, unless you provide consent for retroactive application.
  • Scope of changes: Updates will not alter the way we previously handled personal information without first obtaining your consent, except where required by law.

Continued use of our Site after the effective date signifies your acceptance of the updated Privacy Policy.

 

10. CONTACT US


If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:


EPACIFIC LLC

Email: support@pet-awesome.com

Address:

EPACIFIC LLC

289 E. Arrow hwy. Unit 19

GLENDORA, CA 91740

United States

Website: www.pet-awesome.com