Shipping Policy

Last updated: Aug 25, 2025

Applied to: United States

(This version replaces all prior versions)

 

At Pet Awesome (EPACIFIC LLC), a California Limited Liability Company, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines how we handle order processing, shipping rates, delivery timelines, and other important details regarding the shipment of your purchases from www.pet-awesome.com. 


This policy is governed by applicable U.S. federal law and the laws of the State of California, including consumer protection and shipping-related regulations.

 

1. SHIPPING METHODS & CARRIERS


We ship orders within the United States using trusted carriers such as USPS, UPS, and FedEx. Delivery options include:

  • Standard Shipping (3-7 business days).
  • Expedited Shipping (2-3 business days).
  • Overnight Shipping (1 business day) - available for select items and destinations.


All delivery timeframes are estimates, not guarantees, and are based on standard carrier performance. In compliance with the FTC Delivery Time Advertising Rule, if we are unable to meet the stated timeframe, we will notify you promptly and provide the option to cancel your order for a full refund. 


From time to time, we may offer Free Shipping promotions. When offered, the specific delivery method and estimated timeframe for free shipping will be clearly disclosed at checkout or in the promotional details, in accordance with California advertising requirements. 


We reserve the right to substitute carriers or adjust shipping methods when necessary to ensure timely and reliable delivery. Please note that certain products, including oversized, heavy, or restricted items, may not qualify for all shipping methods (e.g., some items cannot be shipped via air). Any such restrictions will be noted on the product page or at checkout. 


Once your order has been shipped and the carrier confirms receipt, liability for the package transfers to the customer. Pet Awesome is not responsible for delays, loss, or damage caused by the carrier after dispatch.


2. SHIPPING RATES


Shipping costs are calculated at checkout based on: 

  • Total order value; 
  • Shipping method selected; 
  • Delivery destination. 


All applicable shipping fees, handling charges (if any), and taxes will be fully disclosed during checkout, before you complete your purchase, in compliance with California price transparency laws. 


From time to time, we may offer Free Standard Shipping promotions (e.g., orders over $200). When such promotions are available, the specific terms — including minimum spend, eligible destinations, excluded products, and applicable shipping methods — will be clearly displayed on our website and at checkout, in accordance with FTC advertising requirements. 


We currently ship only within the United States. 


Shipping rates and promotional offers are subject to change. Any changes will be reflected on our website prior to purchase and will not affect orders already placed.


3. TRACKING YOUR ORDER


Once your order ships, you will receive a shipping confirmation email with tracking details. You can use the tracking link to monitor your package’s delivery status directly with the carrier. 


If you do not receive tracking information within 3 business days of placing your order, please contact us at support@pet-awesome.com. If the delay is due to a shipping issue, we will notify you in compliance with the FTC Mail, Internet, or Telephone Order Rule and provide you with the option to cancel your order for a full refund. 


California customers also have the right to cancel an order if it is not shipped within the stated or agreed timeframe, as required under California law. 


4. DELAYS AND SERVICE INTERRUPTIONS


While we strive to meet estimated delivery times, delays may occur due to: 

  • Weather events or natural disasters.
  • Carrier delays or labor strikes.
  • High seasonal volumes (e.g., holidays or Black Friday).
  • Incorrect or undeliverable addresses. 


In the event of a significant shipping delay, we will notify you in compliance with the FTC Mail, Internet, or Telephone Order Rule. You will have the option to cancel your order for a full refund if you do not wish to wait. 


California customers also have the right to cancel an order if it is not shipped within the stated or agreed timeframe, as required by California law. 


Once the package has been delivered, the responsibility for your order transfers.


If your tracking information shows “delivered” but you did not receive your order, please contact us at support@pet-awesome.com within 7 days so we can assist with a carrier investigation and work toward a resolution.


5. SHIPPING RESTRICTIONS


We currently ship only within the United States. 


We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarding services. These limitations are due to carrier restrictions and are not intended to exclude any customer group. All such restrictions are clearly displayed at or before checkout in compliance with FTC disclosure requirements. 


Some oversized or heavy items may require additional handling time (typically an extra 2–3 business days) or additional shipping fees. Any such fees or extended timelines will be clearly disclosed on the product page and again before checkout, in accordance with California Business & Professions Code §17500 on price transparency.


6. LOST OR DAMAGED PACKAGES


If your package is lost or arrives damaged, please contact us at support@pet-awesome.com within 7 days of the delivery date. Include your order number, tracking number, and any relevant photos so we can assist you quickly. 


We will work with the carrier to investigate the issue. If the carrier confirms that a package is lost or if an item arrives damaged, we will, in accordance with California Civil Code §1793.2, provide a repair, replacement, or refund at no cost to you. 


In compliance with the FTC Mail Order Rule, if we are unable to fulfill your order due to loss or damage, you will have the option to cancel for a full refund rather than accept a replacement.


Responsibility for your order transfers to the carrier once it has been accepted and scanned into their system. However, if your tracking information shows “delivered” but you have not received the package, please contact us within 7 days. We will assist in filing a carrier claim and work toward a resolution.


7. CONTACT US


For any shipping-related questions or special requests, feel free to reach out to us at:


EPACIFIC LLC

Email: support@pet-awesome.com

Address:

EPACIFIC LLC

289 E. Arrow hwy. Unit 19

GLENDORA, CA 91740

United States

Website: www.pet-awesome.com